‘Star Quality Hospitality is a well-written, well-researched guide to the business of hospitality and how to translate a beautiful customer experience into a healthy bottom line, with easy-to-understand examples of leadership and management. This book is an essential resource for those studying and working in hospitality across the globe.’
— Robert Richardson FIH MI, CEO, Institute of Hospitality
‘'Star Quality Hospitality has been thoughtfully updated. You still get a superbly practical book, jam packed with helpful tips and checklists, it is just more current. This is a highly recommended resource, especially for anyone new to the wonderful world of hospitality. For those more experienced hospitality professionals, it is a great aide memoir with a few new ideas too.’
— Joanne Taylor-Stagg FIH MI, General Manager, The Athenaeum Hotel and Residences
‘I really like this book. It is easy to read and well organised for a good follow-through from top to bottom, not forgetting about guests and staff. It’s a great book for people who perhaps are thinking about stepping into hospitality. I could see this book being a birthday gift to our supervisory team. It’s a great refresher for those in hospitality who perhaps need more of a helicopter view, with good tools to go back to and implement. Some very useful links, too.’
— Samantha Rieu FIH, General Manager, The Beaumont