Star Quality Hospitality

Avoid the most common mistakes made by hospitality owners and managers.

Running an independent hospitality business is complex, whether it’s a hotel or restaurant, and mistakes will cost you money – or your reputation. Star Quality Hospitality will give you the key to running a safe and profitable establishment.

Covering everything from the culture and structure of your business and operational solutions to common problems, to looking after your staff and wowing your guests, this book provides clear guidance and solutions to produce optimum results and improve profitability.

Understand how to:

• Take the next step in your hospitality journey

• Develop and implement your business strategy

• Select the right suppliers, keep your staff engaged and make every guest an advocate for your business

• Evaluate and act on key industry trends

• Measure your business success to remain profitable

As the founder of the Star Quality Hospitality Consultancy, Monica Or is passionate about assisting independent hospitality owners and managers to run successful businesses which will result in memorable experiences for all of their guests. She is a Fellow for the Institute of Hospitality and has spoken at hotel conferences across the globe.

Website: www.starqualityhospitality.co.uk

‘Star Quality Hospitality is a well-written, well-researched guide to the business of hospitality and how to translate a beautiful customer experience into a healthy bottom line, with easy-to-understand examples of leadership and management. This book is an essential resource for those studying and working in hospitality across the globe.’

— Robert Richardson FIH MI, CEO, Institute of Hospitality

‘'Star Quality Hospitality has been thoughtfully updated. You still get a superbly practical book, jam packed with helpful tips and checklists, it is just more current. This is a highly recommended resource, especially for anyone new to the wonderful world of hospitality. For those more experienced hospitality professionals, it is a great aide memoir with a few new ideas too.’

— Joanne Taylor-Stagg FIH MI, General Manager, The Athenaeum Hotel and Residences

‘I really like this book. It is easy to read and well organised for a good follow-through from top to bottom, not forgetting about guests and staff. It’s a great book for people who perhaps are thinking about stepping into hospitality. I could see this book being a birthday gift to our supervisory team. It’s a great refresher for those in hospitality who perhaps need more of a helicopter view, with good tools to go back to and implement. Some very useful links, too.’

— Samantha Rieu FIH, General Manager, The Beaumont